Terms & Conditions

Minimum Order: Chef Rubber does not require a minimum order. Orders may be placed by mail, phone, fax, web, or e-mail.

Shipping Charges: FOB Point of Origin. All orders will be shipped Fedex Ground unless otherwise requested. Charges are based on UPS published rates and restrictions. All non-standard and over-sized packages may result in higher shipping fees as per UPS published rates. Food products are shipped at the customer’s risk and are not guaranteed against weather related damage. Chef Rubber may back-charge for fees incurred from UPS for incorrect shipping address information. Please check your orders carefully. Chef Rubber will assume no responsibility for missing shipments to residential addresses.

Handling Charges: Each invoice will include a $5 handling fee.

Pick Up Orders: 48 hours minimum advance notice is required. Please call, fax, or e-mail your orders 2 business days prior to the date of pick up.

Order Processing Time: All orders of in-stock items will be shipped within 48 hours of receipt, conditions allowing. Chef Rubber is not responsible for delays resulting from incomplete order information. All international orders will be held until they can be shipped in their entirety.

If you need your order to arrive by a specific date, please provide that information in the notes area during check or call our customer service staff to request a rush on processing.

Backorders: Items that are temporarily out of stock will be shipped as soon as the product is available.

Pricing: Orders are accepted on the condition that they are billed at the current price on the day of shipment. Prices are subject to change without notice.

Quotes: Quotes are valid until the end of the business day in which they are provided, Pacific Standard Time. Prices are subject to change without notice.

Custom Orders: Custom items are not returnable. A 100% non-refundable deposit is required at time of order.

Returns: Edible products, DVD's, books, printed materials, and electrical equipment MAY NOT be returned. Shopworn, priced, loose hardware not in the original container and hardware MAY NOT be returned. Items returned due to customer error can be retunred at the customer's expense. These items must be in their original condition and packaging when received by Chef Rubber in order to receive credit. Unacceptable returns will be returned to the customer at the customer's expense. All returned items are subject to a 25% restocking fee and MUST HAVE and REQUIRE a return authorization code.

Shipment of heat sensitive items: Chef Rubber will not replace food products or any other heat sensitive item if they are damaged in transit. Only when Next Day Air Delivery is the chosen shipping method will Chef Rubber utilize insulated shipping containers and ice packs to attempt to keep goods cool in transit.

Shortages / Overages / Errors: Please report shortages, overages, incorrect or defective merchandise to Chef Rubber upon receipt of the product. We will determine if an error occurred and if the entire shipment was received before credit or replacement product is issued. A return shipping label will be issued for any overages, defective products, or items received due to Chef Rubber error. Please pack return items carefully to avoid damage in shipping.

NOTICE:  Regarding Breakage
When your shipment is delivered, please follow these instructions:

• Any carton that appears to be damaged or altered in any way should be opened and inspected.
• If damage is not detected upon delivery, your claim may not be fully honored. You must contact the shipping carrier and Chef Rubber immediately.
• Goods on the invoice were received by the carrier in excellent condition, and were packed with great care by experienced packers using standard approved methods under the 49CFR’s, as well as the shipping carriers requirements. Therefore, the carrier is responsible for lost or damaged merchandise.
• If any merchandise is received in damaged condition, report it immediately upon receipt. Keep the breakage in the original carton and packaging for inspection by the shipping carrier.  If it is not in the original carton, inspection and all claims will be denied.